Shipping policy

At Pixie & Dust, we want every delivery to feel magical from our shop to your doorstep. Below is everything you need to know about how your order ships.

Processing Times

All orders are processed within 1–3 business days. During high‑volume periods (holidays, promotions), processing may take an additional 1–2 days.

Shipping Times

We partner with trusted carriers to deliver your items as quickly as possible.

United States Shipping

Standard Shipping: 5–10 business days
Priority Shipping: 3–5 business days

Please note: These timeframes are estimates and may vary based on carrier delays, weather, or high‑volume seasons.

Shipping Fees

Shipping costs are calculated at checkout based on your location and selected shipping method.

Order Tracking

Once your order ships, you’ll receive an email with a tracking number so you can follow your package’s journey.

Incorrect or Damaged Items

If your order arrives damaged or incorrect, please contact us within 7 days of delivery with your order number and a photo of the issue. We’ll make it right.

Lost or Stolen Packages

Pixie & Dust is not responsible for packages marked as delivered but not received. We recommend contacting the carrier directly to open a claim. We’re always happy to help guide you through the process.